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Getting Help in Alvys

Alvys uses Intercom to support customers directly inside the platform. You can reach our Support team anytime by clicking the Intercom widget in the bottom-right corner of any Alvys screen—no need to leave the app or open your email.
  • From the Intercom widget, you can:
  • Send a message to the Alvys Support team
  • View past conversations
  • See what’s new in the product
  • Preview upcoming features on our roadmap
  • Check the current system status
We may also share important product updates or announcements there from time to time. If our team replies while you’re offline, we’ll email a copy of the conversation to the email address associated with your Alvys account. You can reply directly from email or continue the conversation in Intercom—whatever works best for you.

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Response Times

We do our best to respond as quickly as possible. During busier periods, response times may be slightly longer, but every message is reviewed by our team. For the fastest response, we recommend contacting us while logged into Alvys using the Intercom widget. Support hours: Monday–Friday, 10:00 AM–6:00 PM Pacific Time For additional details, please refer to our Terms of Service.