> ## Documentation Index
> Fetch the complete documentation index at: https://docs.alvys.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Switch the Customer on a Released Load

> Change the customer on a Released load by reverting it to Delivered, updating the customer, and re-releasing it using the ReleaseLoads permission.

<Note>
  You cannot change the customer directly on a **Released** load. To update the customer, you must first revert the load to **Delivered** status, make the change, and then release it again.
</Note>

## Overview

Once a load is in **Released** status, the customer field is locked. This prevents edits to billing records while a load is under accounting review. To swap, replace, or correct the customer, you need to revert the load, change the customer, and re-release it.

## Before You Start

* The load must be in **Released** status.
* You must have the **"ReleaseLoads"** permission to revert and re-release the load. Ask your administrator if you do not see the Revert Status option.

## Steps

1. Revert the load to **Delivered**.

   * Open the load.
   * Click on the **Manage** dropdown menu
   * Select **Revert Status**. The load status changes from **Released** back to **Delivered**.

     <Note>
       <img src="https://mintcdn.com/alvys/NbezcQvwUCJbTEUv/images/help/b7f345f05e93.png?fit=max&auto=format&n=NbezcQvwUCJbTEUv&q=85&s=9b4549c44d6fc409fe85967ef494bdf7" alt="Image showing “Manage” dropdown menu with “Revert Status” button." width="798" height="95" data-path="images/help/b7f345f05e93.png" />

       *Image showing “Manage” dropdown menu with “Revert Status” button.*
     </Note>

     <img src="https://mintcdn.com/alvys/NbezcQvwUCJbTEUv/images/help/b7f345f05e93.png?fit=max&auto=format&n=NbezcQvwUCJbTEUv&q=85&s=9b4549c44d6fc409fe85967ef494bdf7" alt="Image showing “Manage” dropdown menu with “Revert Status” button." width="798" height="95" data-path="images/help/b7f345f05e93.png" />

     *Image showing “Manage” dropdown menu with “Revert Status” button.*
2. Update the customer.

   * On the load record, click the “**Change Customer” button**.
   * Select the correct customer and confirm the change.

     <Note>
       <img src="https://mintcdn.com/alvys/NbezcQvwUCJbTEUv/images/help/d3c601dbf784.png?fit=max&auto=format&n=NbezcQvwUCJbTEUv&q=85&s=9b4f129ad9071d33b07b1cbdb9bc7887" alt="Image showing the “Change Customer” button in the load details section." width="241" height="77" data-path="images/help/d3c601dbf784.png" />

       *Image showing the “**Change Customer**” button in the load details section.*
     </Note>

     <img src="https://mintcdn.com/alvys/NbezcQvwUCJbTEUv/images/help/d3c601dbf784.png?fit=max&auto=format&n=NbezcQvwUCJbTEUv&q=85&s=9b4f129ad9071d33b07b1cbdb9bc7887" alt="Image showing the “Change Customer” button in the load details section." width="241" height="77" data-path="images/help/d3c601dbf784.png" />

     *Image showing the “**Change Customer**” button in the load details section.*
3. Re-release the load.

   * Click **Manage** again.
   * Select **Release**. The load returns to **Released** status and is available to your accounting team.

<Note>
  <img src="https://mintcdn.com/alvys/NbezcQvwUCJbTEUv/images/help/e2e6733d1c52.png?fit=max&auto=format&n=NbezcQvwUCJbTEUv&q=85&s=9ef4505a7c91bfa24e16bd6c3c550495" alt="Image showing “Manage” dropdown menu with “Release” button." width="688" height="94" data-path="images/help/e2e6733d1c52.png" />

  *Image showing “Manage” dropdown menu with “Release” button.*
</Note>

## Result

The load is back in **Released** status with the updated customer. Your accounting team can continue invoice processing.

### Request Assistance

If you prefer not to adjust the load or trip status yourself, you can get help from our support team:

1. **Use the Chat Bot:**

   Navigate to the chat feature within Alvys and start a conversation with our **chat bot**..
2. **Choose "Talk to a Person":**

Select the **Talk to a person** option to connect with a support representative. They can assist you with updating the customer without altering the load or trip status.

## FAQs

**Q: Can I change the customer directly on a released load without reverting?**

**A:** No. The customer field is locked on **Released** loads. You must revert the load to **Delivered** first.

**Q: Will reverting the load affect my accounting team's work?**

**A:** Reverting moves the load out of **Released** status. Any in-progress invoice steps will need to be restarted after you re-release the load.

## Troubleshooting

### Revert Status is not visible in the Manage menu

* Your account does not have the **"ReleaseLoads"** permission, which is required to revert a load from **Released** status. Ask your administrator to assign this permission to your account.

### Change Customer is not visible after reverting

Confirm the load is now in **Delivered** status. If the load returned to **TONU** status instead, a TONU date was recorded on the load and it reverted to **TONU** rather than **Delivered**.

## Go Deeper

* [How to Release a Load to Billing](/help/loads-trips/how-to-release-a-load-to-billing)