> ## Documentation Index
> Fetch the complete documentation index at: https://docs.alvys.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Upload Documents Using the Mobile App

> Upload trip documents from the Alvys driver mobile app by selecting a load and document type, then submitting a PDF, JPEG, PNG, or GIF file.

<Note>
  Upload trip documents directly from the Alvys driver app by selecting your load, choosing a document type, and submitting a photo or file: keeping paperwork current and ensuring timely driver payment.
</Note>

## Overview

The Alvys driver app makes it easy to submit, send, and attach all trip paperwork as it happens, keeping records current and ensuring drivers get paid quickly. You can upload photos taken in the moment or files already saved on your device. Accepted file formats are PDF, JPEG, PNG, and GIF. The maximum file size is 25 MB per upload.

## Before You Start

**Required role:** Driver. This feature is available to drivers only.

Prerequisites before beginning:

* The Alvys driver app is installed on your device (Android 8.0 or later; iOS 15 or later)
* Your driver account is set up and you are signed in
* A trip has been assigned to you
* The document you want to upload is ready: either on your device or available to photograph

Accepted formats: PDF, JPEG, PNG, GIF

Maximum file size: 25 MB per file

## Steps

1. Select your load.
2. Open the Alvys driver app and choose the load you want to add documents to from your load list.
3. Go to the **Documents** tab.
4. Inside the load, navigate to the **Documents** tab.
5. Tap the upload button.
6. Tap **Upload** to begin adding a document.
7. Choose Camera or Gallery. Select how you want to provide the document:
8. **Camera:** take a photo of the document using your device camera.
9. **Gallery:** select an existing image or file already saved on your device.
10. Capture the document (Camera only).
11. If you chose Camera, position the document so it is clearly visible in the frame. You may optionally apply a black-and-white filter or keep the original photo. Tap **Done** when finished.
12. Select the document type. Choose the appropriate document type from the list. The available types are:
13. Bill of Lading
14. Proof of Delivery
15. Proof of Pickup
16. Carrier Rate Confirmation
17. Load Manifest
18. Trip Report
19. Temp. Log
20. Scale Ticket
21. Shipping Labels
22. Notice of Assignment
23. NOA (Notice of Assignment)
24. Tap **Upload** to confirm. The document is saved to the load and immediately visible to your team.

<Info>
  💡 NOA and Notice of Assignment are both available as separate selections in the app. They refer to the same underlying document type; select whichever label matches the document you received.
</Info>

## Result

Your document is now uploaded and attached to the load. The office can see it right away. Drivers get paid faster when documents are submitted promptly after each stop.

## Variations

### Uploading multiple documents

Repeat steps 3 through 7 for each additional document. Each document is uploaded individually.

### Uploading from Gallery instead of Camera

At step 4, select Gallery. Browse to the file on your device and select it. Continue from step 6 to assign the document type.

## Troubleshooting

### Upload button not visible

The Upload button appears only when a trip has been assigned to you in the Alvys system. Confirm with your dispatcher that the trip has been assigned to your account. If the trip is assigned and the button still does not appear, check whether an app update is available and install it. If neither of those resolves the issue, contact Alvys support.

### Upload fails or file is rejected

The upload will fail if the file format is not PDF, JPEG, PNG, or GIF. The upload will also fail if the file exceeds 25 MB. Check the format and size of the file before retrying. Also confirm you have an active internet connection before uploading.

### App shows device compatibility error

The Alvys driver app requires Android 8.0 or later, or iOS 15 or later. Rooted or jailbroken devices are not supported. If your device does not meet these requirements, the app may not function correctly. Upgrade your device's operating system if an update is available.

## FAQs

**Q: Can I upload documents after the trip is completed?**

**A:** Yes. You can upload documents to a load after the trip is completed as long as the load remains accessible in your app. Contact your dispatcher if a load you need to add documents to is no longer visible.

**Q: What types of documents can I upload?**

**A:** You can upload Bill of Lading, Proof of Delivery, Proof of Pickup, Carrier Rate Confirmation, Load Manifest, Trip Report, Temp. Log, Scale Ticket, Shipping Labels, Notice of Assignment, and NOA.

**Q: Does the office see the document immediately?**

**A:** Yes. Once you tap Upload and the upload completes, the document is immediately visible to your team in the Alvys system.

**Q: Can I upload a PDF?**

**A:** Yes. PDF is a supported format. Accepted formats are PDF, JPEG, PNG, and GIF. The file must be 25 MB or smaller.

**Q: What if I selected the wrong document type?**

**A:** Contact your dispatcher. Once a document type is selected and uploaded, it cannot be changed in the app. Your dispatcher can correct the document type from the back office.

## Go Deeper

* [How to Use the Driver Companion Mobile App](/help/assets-fleet/driver-companion-mobile-app)