> ## Documentation Index
> Fetch the complete documentation index at: https://docs.alvys.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Stop Dates and Times
> Set stop schedule types (FCFS or APPT) and record actual arrived and departed times as drivers progress through each stop on a trip.
Stop Dates and Times controls how arrived and departed times are set on each stop of a trip. You can set a schedule type (FCFS or APPT) when building or updating a load, and actual arrived and departed times are recorded as the driver progresses through each stop.
## Overview
Every stop on a trip has two kinds of time information: the scheduled time (when the stop is planned to happen) and the actual time (when the driver actually arrived and departed). This article covers both.
Scheduling is set using a schedule type of **FCFS** (First Come First Serve, which uses begin and end window times) or **APPT** (Appointment, which uses a single appointment date and time). Actual arrived and departed times are recorded separately, based on the stop's current status.
The arrived and departed fields on a stop only appear when the stop is in a status that makes those fields relevant:
* The **Arrived** time field appears when the stop status is **Arrived**, **Picked Up**, **Empty**, or **Departed** (for waypoint stops).
* The **Departed** time field appears when the stop status is **Picked Up**, **Empty**, or **Departed** (for waypoint stops).
Schedule date and time details are included in the Rate Con, Load Manifest, Bill of Lading, and the driver's mobile app.
## Where to Find It
Stop scheduling and actual times are accessed in three places:
* **New load creation**: in step 4 (Order Details) of the new load form, each stop has a Schedule type field.
* **Existing load**: open a load, go to the Trips section, and open a stop to view or update its schedule type and actual times.
* **Company Profile**: go to **Management > Company Profile > Scheduling Info** to set the default schedule type that auto-fills on new stops.
## Key Concepts
**Schedule type** controls what date and time fields appear on a stop before the load is dispatched:
* **FCFS (First Come First Serve)**: requires a Begin Window time and an End Window time. Use this when the facility accepts drivers on a first-come, first-served basis within a time window.
📷 **Image:** FCFS schedule type selected in the new load creation form (Order Details step), displaying Begin Window and End Window time fields.
📷 **Image:** Additional view of FCFS scheduling configuration in the new load creation form, showing the Begin Window and End Window fields filled in.
* **APPT (Appointment)**: requires a single Appointment Date and time. Use this when the facility requires a confirmed appointment.
The default schedule type is set in Company Profile under Scheduling Info. Each stop can override the default manually.
📷 **Image:** Company Profile page, Scheduling Info section, where the default schedule type for new stops is configured.
**Arrived and Departed times** are the actual times recorded as the driver progresses through the stop. These fields only appear when the stop is in a relevant status (see Overview above).
## How to Use It
For step-by-step instructions on setting stop dates and times:
* Setting the schedule type on a new load: follow the steps in the New Load creation flow, step 4 (Order Details).
* Updating the schedule type on an existing load: open the load, navigate to the stop, and change the schedule type field. If you navigate away without completing the required fields, the system will show a confirmation prompt before reverting to the original schedule type.
📷 **Image:** Schedule type field on a stop within an existing load, showing the dropdown options for changing between FCFS and APPT.
* Adding a new stop or splitting a trip: when you add a stop or split a trip, select the schedule type for the new stop. The Company Profile default will auto-fill if no manual selection is made. For a split trip, enter the date and time for the stop that divides the trip.
📷 **Image:** Stop schedule type selector shown when adding a new stop or splitting a trip, with FCFS and APPT options available.
* Recording actual arrived and departed times: open the stop in an active trip and enter the times directly in the Arrived and Departed fields when they are visible based on stop status.
## Settings and Permissions
Recording and updating arrived and departed times on a stop requires the **"Dispatch"** permission.
The default schedule type for new stops is configured in **Management > Company Profile > Scheduling Info**. Changing this setting requires the Company Profile Manager role.
## Limits and Behavior
* The **Arrived** field is only shown when the stop status is **Arrived**, **Picked Up**, **Empty**, or **Departed** (waypoints only).
* The **Departed** field is only shown when the stop status is **Picked Up**, **Empty**, or **Departed** (waypoints only).
* If you change the schedule type on an existing stop but do not fill in the required fields (Begin/End Window for FCFS, or Appointment Date for APPT), the schedule type reverts to the previous value.
* If you navigate away from a stop after changing the schedule type without saving, a confirmation modal appears asking whether you want to keep the current (unsaved) schedule or discard your changes.
* Waypoint stops support only FCFS schedule type. Appointments cannot be set on waypoints.
* Stop date and time details are automatically included in the Rate Con, Load Manifest, Bill of Lading, and the driver's mobile app after they are saved.
📷 **Image:** Rate Con document displaying stop schedule date and time information in the pickup and delivery sections.
📷 **Image:** Load Manifest document displaying stop date and time information for each stop on the trip.
📷 **Image:** Bill of Lading document displaying stop date and time information.
📷 **Image:** Driver mobile app screen displaying stop date and time information, showing the schedule for the driver's current trip.
## FAQs
**Q: Why don't I see Arrived or Departed fields on my stop?**
**A:** These fields only appear when the stop is in a status that makes them relevant. The Arrived field appears when the stop status is **Arrived**, **Picked Up**, **Empty**, or **Departed** (waypoints). The Departed field appears when the stop status is **Picked Up**, **Empty**, or **Departed** (waypoints). If the stop is in a different status, these fields are hidden until the status changes.
**Q: What is the difference between FCFS and APPT schedule types?**
**A:** FCFS (First Come First Serve) requires a Begin Window and End Window time, used when the facility accepts drivers during an open window. APPT (Appointment) requires a single confirmed Appointment Date and time. Select the type based on how the facility schedules pickups and deliveries.
**Q: Can I set a default schedule type so I don't have to choose it on every stop?**
**A:** Yes. Go to **Management > Company Profile > Scheduling Info** and set your preferred default. New stops will auto-fill with that schedule type. You can still override it on individual stops.
**Q: What happens if I change the schedule type but don't fill in the required fields?**
**A:** The schedule type will revert to its previous value. The system does not save a partial schedule type change without the required date and time fields completed.
**Q: Are stop times sent to the driver?**
**A:** Yes. Schedule dates and times are sent to the driver's mobile app and are also included in the Rate Con, Load Manifest, and Bill of Lading.
## Go Deeper
* [Stop Time Validations](/help/loads-trips/error-when-recording-arrival-or-departure-time-on-a-stop): Understand the validation rules that prevent arrived and departed times from being saved with conflicting or future timestamps.