Customer Credit Limits Explained

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Overview

Customer Credit Limits give you passive awareness of a customer’s credit standing right where you work. You can set an optional credit limit on any customer, and Alvys shows their current outstanding balance — both on the customer profile and directly on the Load Details Page — so dispatchers and account managers can see credit exposure at the moment it matters most. This is a visibility feature. Alvys does not block, warn, or require approvals based on the limit; it simply surfaces the information so your team can make informed decisions.

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Required permissions

Access to the Credit Limits feature is controlled by two permissions. You can assign them to any role under your permission settings, giving you control over who can see credit information and who can change it. View Credit Limits This permission gives a user read-only access to customer credit information. Users with only this permission can monitor credit standing but cannot set or change any limits. Manage Credit Limits This is the full-access permission. In addition to everything included in View, it lets a user:

• Set a credit limit on an individual customer profile
• Add a subsidiary-wide default limit in the settings area
• Edit or update existing limits

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Two ways to set a credit limit

**Global and subsidiary limits: **From the settings area you can select credit limits and apply a limit across all customers within a subsidiary. **Customer limits: **Open the customer’s profile and enter a dollar amount in the Credit Limit field. The field is editable inline by any user with the Edit Customer permission. A credit limit is optional. If you don’t set one, Alvys still shows the customer’s outstanding balance as a standalone figure — you just won’t see a progress bar or percentage.

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Reading the Outstanding Balance

The outstanding balance reflects a customer’s true credit exposure — not just what has been formally billed. It combines:

• Overdue unpaid invoices — the remaining balance on invoices that are past their due date and not yet paid. Alvys displays this plain-language description next to the visualization: “Outstanding balance includes all overdue unpaid invoices (past due date based on net payment terms) plus the current revenue on any open, in-transit, or delivered loads not yet invoiced.”
• Revenue on un-invoiced loads — the current revenue (linehaul plus customer accessorials) on any open, in-transit, or delivered loads that have not been invoiced yet.

The balance recalculates automatically. If an accessorial is added to an open load, the outstanding balance updates to reflect the new load revenue. Once a load is invoiced, it moves out of the un-invoiced revenue calculation and is tracked through its invoice instead — so amounts are never double-counted.

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Where You’ll See It

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Customer Profile

The credit limit field and the outstanding balance visualization appear on the customer profile, alongside payment terms in the credit section.

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Load Details Page

The same visualization appears — read-only — directly below the customer name on the Load Details Page, so dispatchers see credit standing in context while working a load. No navigation required. A credit limit of $0 is treated as unconfigured. Alvys will show the standalone outstanding balance with no bar. Set a positive dollar amount to see the progress bar and thresholds.

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Custom reporting

build reports and dashboards on two customer financial fields — Credit Limit and Outstanding Balance — directly in Custom Reporting. These are the same values shown in the Credit section of a customer’s profile, now available as reportable fields so you can analyze credit standing across your customer base. To use them, open Custom Reporting and add the Credit Limit or Outstanding Balance field from the customer dataset to your report or dashboard, just as you would any other metric. Credit Limit reflects each customer’s effective limit (a company-specific override if one is set, otherwise your company’s default limit), and both fields are formatted as currency. Customers with no credit limit set will appear blank rather than showing 0. As with all Custom Reporting data, these fields respect your tenant’s data isolation, so each report only shows your own customers’ figures.

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FAQs

Does Alvys stop me from adding a load if a customer is over their limit? No. This is a visibility-only feature. There is no blocking, warning, or approval workflow — the information is shown so your team can decide how to act. What if a customer has no payment terms set? All unpaid invoices are treated as immediately due and count toward the overdue portion of the balance from their invoice date. Why did the balance change after I added an accessorial? The balance uses the current total revenue on un-invoiced loads. Adding or modifying an accessorial on an open load recalculates the outstanding balance automatically. What happens once a load is invoiced? The load moves out of the un-invoiced revenue calculation and is tracked through its invoice instead, so the amount is never counted twice.