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Alvys Support is available by chat, email, phone, and text. This article lists every contact channel, hours of operation, and how to check for service outages before reaching out.

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Overview

If you need help with Alvys, the support team is available through multiple channels, also called contact methods or support options. You can reach out by chat (in-app messenger) directly inside Alvys, by email, by phone, or by text. The Alvys status page also lets you check for any ongoing service disruptions or outages before contacting support. Contacting support is available to all users.

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Prerequisites

No special role or permission is required. Any Alvys user can use all contact channels described in this article.

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Steps

  1. Open the Help chat in Alvys.
  2. Log in to Alvys.
  3. Click the Help button in the bottom-left corner of the navigation sidebar.
  4. The Alvys Support Messenger opens. Type your question or describe the issue to connect with a support agent.
  5. Contact support by email.
  6. Send your question or issue description to: support@alvys.com
  7. Include your company name, the specific feature or page involved, and any steps you have already tried.
  8. Contact support by phone.
  9. Call the support team directly at: (619) 782-0122
  10. Contact support by text.
  11. You can also text the support team for quick assistance. Text the support number at: (619) 782-0122
After using any of the channels above, a support agent will respond during business hours. For non-urgent questions outside of business hours, email is recommended so your request is queued for the next available agent.

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Troubleshooting

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Check for service outages before contacting support

Before contacting support for an access issue or unexpected error, check whether there is an active Alvys service disruption:
  1. Visit the Alvys Status page at: https://alvys.statuspage.io/
  2. Review the current status of all Alvys services.
  3. To receive automatic notifications for future incidents, enter your email address on the status page and subscribe.
If an outage is listed that matches your symptoms, no action is required on your end. The issue will be resolved as part of the incident response.

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FAQs

Q: What are the Alvys Support hours of operation? A: Support is available Monday through Friday, 5:00 AM to 7:00 PM CST, and Saturday through Sunday, 7:00 AM to 4:00 PM CST. Q: Which contact method gets the fastest response? A: The in-app chat via the Help button in the bottom-left corner of Alvys typically connects you to an agent fastest during business hours. Email and phone are also monitored during operating hours. Q: Where can I check if Alvys is experiencing an outage? A: Visit https://alvys.statuspage.io/ for real-time status updates on all Alvys services. You can also subscribe on that page to receive email notifications for future incidents. Q: Can I contact support outside of business hours? A: You can send a message via the in-app Help chat or email support@alvys.com outside of business hours. Messages are queued and a support agent will follow up when business hours resume.

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