1. Set up your account
Sign-in and user access are the first things new teams ask about. An admin creates users and assigns a role; every user then signs in, accepts the terms, and can turn on MFA.Add users and sign in
Create accounts, sign in, reset a password, and switch organizations.
Add and manage users
Edit, deactivate, and assign roles from Company Profile.
User roles
What Admin, Dispatcher, Biller, Sales, and Safety can do.
User permissions
The permission toggles that gate rates, dispatch, billing, and reports.
Set up MFA
Turn on multi-factor authentication for your Alvys login.
2. Add your fleet
Loads need drivers and trucks. Set these up before you create the first shipment, and get drivers onto the mobile app so they can accept work.Create a driver
Add a driver profile and the details dispatch needs to assign them.
Add a truck
Create a truck record and attach it to a fleet.
Add and manage fleets
Group trucks by region, division, or equipment type.
Driver Companion app
How drivers sign in, accept loads, and send updates from the phone.
3. Run your first load
A load is the core record in Alvys. Create it, put it on the board or dispatch it, and know what each status means.Create a load
Enter the customer, stops, and rates for a new shipment.
Alvys Load Board
Find available loads and filter the board the way your team works.
Dispatch a load
Assign a driver or carrier and release the load to the road.
Dispatch Planner
Plan assignments across drivers, trucks, and the day’s work.
Load statuses
What each status means and how to move a load back a step.
4. Get help
Contact Alvys Support
How to reach the support team and what to include in a request.
Clear cache and common issues
Fix stale screens, login loops, and other browser issues.
Navigate the catalogs
Find customers, carriers, locations, and other records from the catalogs.
Product Walkthroughs
Watch a walkthrough, then open the written article. Start at Product Walkthroughs or jump to one:Admin setup
Users, offices, fleets, and permissions.
Dispatch as a carrier
Cover a load with your own driver and truck.
Dispatch as a broker
Cover a load with an outside carrier.
Invoice your customer
Email, factoring, or online / originals.
Driver settlements
Pay periods, rates, and statements.
Safety and maintenance
Safety records and the Asset Safety Report.
Accounting reporting
Built-in reports — Custom Reports is a separate add-on.