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To get a failed EDI message to your trading partner, find it on the EDI Activity page and resend it. You can resend one message at a time or several at once.

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Before you start

  • You need the “ParticipateInTender” permission. If you do not see EDI Activity, ask an Admin to check your permissions.
  • EDI Activity is rolling out to accounts in stages. If your account does not have it yet, you will not see the tab.
  • If a message shows Pending, Alvys is still working on it. Wait for it to finish before you resend.
  • If Resend is not available for a message, that message can’t be sent again from this page.
Alvys retries failed messages automatically. Before you resend, check Next Retry At on the row. If a retry is coming up soon, you can wait for it instead. If Next Retry At is empty and the Error starts with “Automatic retries have ended”, Alvys has stopped trying and you need to resend the message yourself.

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Find the failed messages

  1. Click your username in the bottom-left corner and select EDI & Visibility.
  2. Click the EDI Activity tab.
  3. Click Failures above the list. The list now shows only messages that failed to deliver.
  4. If you are looking for one message, find it by Customer, Transaction Type, or Shipment ID.
The EDI Activity page with the Failures view selected, showing failed messages with their Error, Next Retry At, and Retry Count.The EDI Activity page with the Failures view selected.

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Resend one message

  1. Find the failed message in the list.
  2. Click the three dots at the end of the row, or right-click the row.
  3. Click Resend.
The row menu showing Resend, Export EDI File, Export 997, and Open Load.The row menu on a failed message.

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Resend several messages at once

  1. Select the checkbox at the start of each failed message you want to resend.
  2. Check the bar above the list. It shows how many messages you selected, for example 2 selected.
  3. Click the Resend button in that bar. It shows the number of messages, for example Resend 2.
Two failed messages selected, with the Resend 2 button at the right end of the bar above the list.Two messages selected for a bulk resend.

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Confirm the resend worked

Alvys tells you the resend was requested. That is not the same as delivered, so check the row.
  1. Wait a moment, then look at the message in the list.
  2. Check that Delivery Status changed from Failed to Delivered.
  3. If you want to see whether your partner accepted the message, turn on the Acknowledgment Status column. Click Columns on the right side of the page and select Acknowledgment Status.
The Columns panel with the Acknowledgment Status column listed below Delivery Status.The Columns panel. Acknowledgment Status is off by default.
If the message still shows Failed, read the Error column for the reason. If you can’t resolve it, see A partner says they never received a message.

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