Troubleshoot why updated Alvys invoicing settings do not appear on a load, and learn how company defaults and customer overrides apply to invoices.
Invoicing Settings (also called billing configuration or invoice preferences) control how Alvys generates, delivers, and validates invoices across your company. Global defaults are set in Company Profile and can be overridden at the individual customer level.
Invoicing Settings (sometimes referred to as billing configuration, invoice rules, or invoice preferences) give Admins and Partner Admins control over how invoices are created and delivered. Company-level defaults apply to all customers unless a customer profile overrides them. Five configuration areas are available: Delivery Methods, Document Requirements, Invoice Type, AutoMerge, and the global Invoicing Settings toggle.
Delivery Methods: Controls how invoices reach the customer. Options are EDI, Email, Factoring Company, Online System, and Originals. Each method determines which integration or address Alvys uses when the invoice is sent.
Document Requirements: Specifies which documents must be present on a load before an invoice can be generated. Requirements are set separately for the Released action and the Invoiced action.
Invoice Type: Sets whether invoices are generated per load (Individual) or grouped into one periodic invoice per customer (Summary). See How to use Summary Invoicing for the full workflow when using the Summary type.
AutoMerge: Automatically consolidates all loads for a customer into one invoice draft. AutoMerge is required when the customer’s Delivery Method is set to Factoring Company; it must be enabled for factoring customers to invoice correctly.
Invoicing Settings toggle: When enabled at the company level, these settings apply as the default for all customers. Customer-level settings override the company default for that specific customer only.
Only Admins and Partner Admins can modify Invoicing Settings in Company Profile. This is controlled by the “Company Profile Manager” access level, which is granted to the Admin, Support, and Partner Admin roles.
Changes to invoicing settings, such as customer details, delivery methods, or required documents, are instantly reflected on loads with a ‘Released’ status or earlier. However, for loads in the ‘Queued’ status or beyond, the invoicing settings will remain as they were at the time the invoice was generated.Changing invoicing settings after an invoice has already been generated does not update that invoice automatically. To apply updated settings, revert the load to Released, update the settings, then regenerate the invoice.
Q: Can I set different invoicing settings for different customers?A: Yes. Set company-wide defaults in Company Profile, then override any setting in the individual customer profile. The customer-level setting takes precedence over the company default.Q: What happens if I change document requirements after an invoice is already generated?A: The change applies to new invoices only. For an existing load, revert it to Released, update the requirements, and regenerate the invoice.Q: Is AutoMerge required for all customers?A: AutoMerge is required only when the customer’s Delivery Method is set to Factoring Company. For other delivery methods it is optional.Q: Who can change Invoicing Settings?A: Only Admins and Partner Admins can modify Invoicing Settings in Company Profile.