Canceling loads in Alvys depends on the load’s status and specific conditions. This guide walks through the cancellation steps by status, plus troubleshooting for common issues.
Before attempting to cancel a load, ensure the following:
You have the necessary permissions to manage and cancel loads.
The load is in a cancellable status (e.g., Open, Covered, or Dispatched).
Admin-level user approval (or Support assistance) may be required for certain statuses.
⚠️ Only Open, Covered, or Dispatched (pre-check-in) loads can be canceled directly. Every other status — including Released, Queued, Invoiced, Delivered, and In Transit — must first be walked back to one of these three statuses before Cancel Load becomes available. Reverting to an intermediate status like Released is not itself sufficient to cancel; it is only a step toward reaching a cancelable status.
If the driver has not checked in to the Pickup stop, the Cancel Load option will be available.
Important:You cannot cancel loads that are in Delivered or In Transit status directly.Loads can only be canceled if they are in one of the following statuses:
Open (no asset assigned)
Covered
Dispatched (only if the driver has not yet checked in to the Pickup stop)
Canceling Loads in Delivered or In-Transit Status (UI walk-through)
Open the load and click the downward arrow next to the stop status, as shown below.
Change the status to Covered to revert the load to Dispatched status.
Why work backward?Load statuses follow this progression: Dispatched → In Transit → Delivered. To revert a delivered load to Dispatched, you must update the statuses starting with the final stop.Once the load status is reverted to Dispatched, you can cancel it using the steps outlined above.
Queued and Invoiced are further along the workflow than Released, so canceling from these statuses takes two phases: first get back to Released with Support’s help, then continue reverting yourself down to a cancelable status.
Contact Support. They will revert the load status to Released. This step requires Support assistance and cannot be done by the user directly.
Released is not itself a cancelable status. Once the load is back at Released, continue reverting it yourself the same way you would for a Delivered or In Transit load (see sections 3 and 4 above), working backward through the stop statuses until the load reaches Open, Covered, or Dispatched (pre-check-in).
Once the load is in one of those three statuses, select Cancel Load from the Manage menu as usual.
Confirm the load is currently in Open, Covered, or Dispatched (pre-check-in) status. Cancel Load will not appear in any other status, including Released.
Ensure the Pickup stop is set to Open.
Switch to the second or third tab in the load details before accessing the Manage menu.
Can I cancel a load myself without support assistance?
Yes, as long as the load is in a cancellable status (e.g., Open, Covered, or Dispatched). For other statuses, Support assistance may be required to first revert the load back toward one of these three statuses.
Can I cancel a load once it’s back in Released status?
No. Released is an intermediate stop on the way to a cancelable status, not a cancelable status itself. After a Support agent reverts an Invoiced or Queued load to Released, you still need to revert it further, the same way you would for a Delivered or In Transit load, until it reaches Open, Covered, or Dispatched (pre-check-in). Only then does Cancel Load appear in the Manage menu.
Canceling loads in Alvys requires understanding the load’s current status and following the appropriate steps. Only Open, Covered, or Dispatched (pre-check-in) loads can be canceled directly, and every other status must be reverted back to one of these three first. For complex scenarios or when the cancel option is unavailable, refer to the troubleshooting tips or contact Support for assistance.
