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Part of the Dispatch Planner column reference. The Status column tells you whether a driver can take new work right now. Each driver shows one of four statuses: Open, Covered, Dispatched, or Unavailable. Use it to find drivers who are free to cover a trip without opening each driver’s activity.

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At a glance

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What does each status mean?

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How is the status decided?

The planner checks the driver in this order and shows the first status that applies:
  1. Unavailable if a driver event has started and has not ended yet.
  2. Dispatched if the driver has a trip in Dispatched or In Transit status.
  3. Covered if the driver has a trip in Covered status.
  4. Open if none of the above applies.
Because the checks run in this order, a driver event wins over a trip. A driver who is in transit but also has an active Hometime event shows Unavailable. The status changes on its own. When a driver event ends, the driver moves back to the status their trips call for, without anyone editing the driver.

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Why does a driver show a status I did not expect?

A driver event without an address does not count. The planner only treats a driver as Unavailable when the event has an address. If you add Vacation or Hometime with no address, the driver keeps showing Open, Covered, or Dispatched. Add an address to the event so the planner picks it up. See How to add driver and asset events. Future events do not count yet. A driver with time off starting tomorrow still shows Open today. The status changes to Unavailable when the event starts. To plan around upcoming time off, check the Next planned event column. Trip dates do not matter. Any trip in Covered status makes the driver Covered, even if that trip picks up weeks from now. A trip that was never moved past Dispatched or In Transit keeps the driver Dispatched until the trip’s status changes. Only the first driver on a team counts. For a two-driver team, the status follows Driver 1, the first name in the Driver(s) column. Driver 2’s trips and events do not change the team’s status. A trip only counts when the driver is that trip’s Driver 1. If a driver is assigned to a Covered or Dispatched trip as Driver 2, that trip does not change their status, and they can still show Open.